Hospitality Projects
+ Consultancy
We work with operators to plan, build and run unique venues…
Back of a Napkin brings together a team of acclaimed hospitality professionals with a deep understanding of multiple sectors of the London market - from property, project management and design, to operations, business modelling, technology and finance.
We are not armchair consultants. Our expertise is built on a wealth of experience on the front line, whether that is in a hard hat, boardroom or at the front desk on a Friday night. We know the business from the ground up and we work with operators from initial ideas to satisfied guests.
hello@backofanapkin.co.uk
(+44) 020 3929 1880
Expertise
Openings, Operations and Project Management
We work hand in hand with operators and their teams to design and deliver exceptional experiences. From the glamour of service training, wine lists and menu design, to the essential ingredients of service flow design, hiring, payroll systems and maintenance plans.
Brand Localisation
International brands often have a clear vision for the product and service, but these need to be combined with with local expertise and understanding - from contract law, health and safety regulations and technology, to local insights on suppliers, trends and influencers.
Business Modelling + Commercial Planning
Hospitality businesses operate on the tightest of margins - we have the tools and experience to put together detailed financial models for opening cashflow budgets and ongoing operations.
Technology Guidance + Implementation
Venues no longer run on pen and paper. Different operations require different technology ‘stacks’ and these need to be chosen with careful consideration for scale, service and integration. The right choices can significantly improve guest experience and service speed, reduce staffing costs, and provide impactful business insights.
“The discovery of a new dish does more for the happiness of the human race than the discovery of a star.”
– Jean Anthelme Brillat-Savarin, Philosopher.
We work on projects from independent cafes to international developments. Whether you have a fully developed brief, or simply want a chat to see how we might help, let us know on the form below.